Responsibilities:

• Manage customer needs through product development processes, respond to customer inquiries, manage customer dissatisfaction and specific complaints fairly, promptly and effectively.
• Promote additional services to customers to increase the value of RVM’s offerings, as well as company revenues.
• Manage day-to-day operations of assigned client base.
• Establish a rapport and maintain contact with all assigned clients.
• Promote new ideas and services to assigned client base.
• Create, analyze and maintain client reports.

Qualifications (Education, Experience and Certifications):

• Bachelor’s Degree from a four-year college or university and/or two years experience in sales and marketing field.
• A passion for growing & maintaining long-term relationships.
• Ability to provide one-on-one customer care .
• Great customer service skills.
• Team player.
• Be open to innovation.
• Excellent follow up skills.
• Excellent public speaking and presentation skills.
• Assertiveness.
• Exceptional phone skills.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Customer relations experience helpful.