RVM Enterprises, Inc. is proud to announce that they have once again achieved kCura’s Orange-level Relativity Best in Service recognition for exceptional customer service for Relativity end users. A leader in technology, RVM is one of an elite group of partners to achieve kCura’s Orange-level Best in Service designation world-wide. RVM has received a Best in Service designation every year since 2010.
To coincide with this achievement, RVM will be participating in kCura’s Relativity Best in Service Trust site. Trust.kcura.com/relativity presents system performance data for Relativity Best in Service Premium Hosting Partners’ data centers. This public listing of infrastructure quality offers transparency into Relativity service delivery and helps ensure a positive end user experience. By publishing delivery metrics to the site, RVM can demonstrate the health of its environments and provide clients with insight into the quality of its offering.
“RVM places client experience, data protection, and systems availability at the forefront of its priorities. The Trust site provides RVM’s clients and prospective clients with the much needed confidence required to compete in today’s changing market,” said Geoffrey Sherman, RVM’s Chief Technology Officer. “RVM has been a Relativity Best in Service partner for five years in a row and was one of the first to participate in the Trust site.”
Through a voluntary audit, Relativity Best in Service partners demonstrate their expertise and experience hosting projects in Relativity. kCura evaluates these partners in three areas: technical infrastructure, customer service, and product expertise. Additionally, Best in Service partners meet a set of requirements for their duration as a hosting partner, size of Relativity installations, and core Relativity certifications.
kCura has two designations for Best in Service: Orange and Blue. While both are certified to provide a quality Relativity experience, Orange-level partners are recognized for making additional investments in people, process, and technology to manage installations with above-average user counts—all while maintaining the high standards of Best in Service.
“This designation demonstrates RVM’s outstanding customer service, technical expertise, and product knowledge,” said Andrew Sieja, president and CEO of kCura. “We’re excited to recognize them as an Orange-level Best in Service partner.”