RVM Enterprises, Inc., a leader in the eDiscovery industry, announced today that they have achieved kCura’s Orange-level Relativity Best in Service recognition. RVM has partnered with kCura since 2008 and has received a Best in Service designation every year since 2010.
Through a voluntary audit, Relativity Best in Service partners demonstrate their expertise and experience hosting projects in Relativity. kCura evaluates these partners’ individual data centers in three areas: technical infrastructure, customer service, and product expertise. Additionally, Best in Service partners meet a set of requirements for duration as a hosting partner, size of Relativity installations, and core Relativity certifications.
“Receiving this certification confirms our efforts to maintain our expertise in the eDiscovery space, and be able to assist our clients no matter what their concerns or questions might be,” said Geoffrey Sherman, RVM’s Chief Technology Officer. “RVM places client experience, data protection, and systems availability at the forefront of its priorities.”
kCura has two designations for Best in Service partners’ data centers: Orange and Blue. While both designate data centers that provide a quality Relativity experience, Orange-level sites have made additional investments in people, process and technology to manage installations with above-average user counts—all while maintaining the high standards of Best in Service.
“Our Best in Service partners continue to impress us with their commitment to customer service, while expanding their product knowledge and technical expertise to create a great Relativity experience,” said Andrew Sieja, president and CEO of kCura. “RVM is no exception, and it’s great to recognize them as an Orange-level partner for the fourth consecutive year.”
Recognized as a “Leader” in Gartner’s 2015 E-Discovery Magic Quadrant, kCura are the developers of the e-discovery software Relativity. Relativity has more than 130,000 active users in more than 40 countries from organizations including the U.S. Department of Justice and more than 190 of the Am Law 200. kCura helps corporations, law firms, and government agencies—numbering more than 10,000 organizations—meet unstructured data challenges by installing Relativity on-premises and providing hosted, on-demand solutions through a global network of partners. kCura has been named one of Chicago’s Top Workplaces by the Chicago Tribune for five consecutive years. Please contact kCura at firstname.lastname@example.org or visit www.kcura.com for more information.